• To be eligible for a full refund, returned merchandise must be received at our warehouse within 7 days of the package delivery date.
• Returns received after 7 days but within 14 days of the delivery date will be issued an online store credit/gift card via email.
• Returns received after 14 days will not be accepted.
• All merchandise must be returned with the original receipt, packing slip, and completed Return & Exchange Form.
• If an item becomes unavailable after your order is placed, the unavailable item will be refunded, and the remainder of your order will continue to be processed. This applies to matching sets and multiple matching items as well.
• If your return exceeds our $250 return limit per order number, a $2 restocking fee per item will apply.
• Sale items are FINAL SALE and cannot be returned or exchanged.
• Items purchased using a discount code are FINAL SALE and cannot be returned or exchanged.
• Junees is not responsible for lost or stolen packages.
• If an order is shipped to a hotel, customers are responsible for providing the complete delivery information, including the room number when applicable. Junees cannot guarantee delivery and is not responsible for packages that are lost or misplaced due to incomplete hotel delivery information.

• Items purchased using a discount code are FINAL SALE and cannot be returned or exchanged.
• Sale and marked-down items, including items purchased from the Sale section, are FINAL SALE and cannot be returned or exchanged.
• In-store purchases cannot be returned to our warehouse. Please contact the store directly for assistance with an in-store return.
• Returns will only be accepted for merchandise that is unworn, unwashed, unaltered, and in its original condition.
• Shells are FINAL SALE and cannot be returned or exchanged.
• International orders are FINAL SALE and cannot be returned or exchanged. Customers are responsible for all applicable customs duties, taxes, and fees imposed by their country.
• Accessories are FINAL SALE and cannot be returned or exchanged.

We do not provide prepaid return labels. Customers are responsible for shipping their return back to us at their own expense.

Please follow the instructions provided on our Return Portal to complete your return RETURN PORTAL

If you are unable to locate your order in our return portal, please complete our Return & Exchange Form and include it with your merchandise and original receipt when sending your return  RETURN FORM

If you are concerned about your return arriving within the required timeframe, we recommend selecting Priority or Express shipping when sending your package back to us.

Please send all eligible returns to:

Junees.com
1850 McDonald Ave
Brooklyn, NY 11223

• Returns will be processed within 7–10 business days of arriving at our warehouse. You will receive an email confirmation once your return has been processed.
• Refunds will be issued to the original payment method and may take an additional 3–7 business days to appear, depending on your bank or financial institution.
• Shipping and handling charges are non-refundable. Customers are responsible for all return shipping costs.

Online orders may be returned to any of our store locations. Please note that all in-store returns will be issued as store credit only. Refunds and online store credits can only be processed for items returned directly to our warehouse.

• A digital or physical receipt/invoice is required for all returns.
• Stores will only accept non-sale items.
• In-store returns must be made within 7 business days of the package delivery date.
• Stores will only accept Junees and Junees Jr. items purchased through Junees.com.
• All returns accepted at a store location will be issued as store credit only.
• In-store returns are not accepted on Fridays or Sundays.
• For a refund or online store credit, items must be returned directly to our warehouse in accordance with our return policy.

• Orders are typically shipped within 2–5 business days of being placed.
• Orders may be canceled within 30 minutes of purchase. Once an order has been processed or shipped, it cannot be canceled.
• Once an order is placed, we are unable to make changes, including adding or removing items, changing sizes, or modifying quantities.
• We are unable to combine separate orders for shipping.
• If an item becomes unavailable after your order is placed, the unavailable item will be refunded, and the remainder of your order will continue to be processed. This applies to matching sets and multiple matching items as well.
• Discount codes must be applied at checkout. Once an order has been fulfilled, we are unable to apply a discount retroactively or refund the difference.
• We do not offer price matching or price adjustments.
• All discounted items are FINAL SALE and cannot be returned or exchanged. Final Sale items are not eligible for a refund or online store credit.
• For questions regarding your order, please contact us at orders@junees.com, and our team will be happy to assist you.

Customers are responsible for all customs duties, import taxes, and fees charged by their country. These charges are not included in the order or shipping cost, and Junees is not responsible for them.

If a package is refused or abandoned due to unpaid duties or taxes, the order is not eligible for a refund. Any return shipping, customs, or carrier fees incurred may be deducted from the refund if the package is returned to us.

If your order appears to be stuck in transit, please allow 10–15 business days for delivery. If your package has not arrived after this timeframe, please contact us at orders@junees.com, and our team will be happy to assist you.

• Ground & Home Delivery: Available for orders of 20 or more items, with an estimated delivery timeframe of 5–7 business days within the U.S.
• First-Class Mail: Available for orders of fewer than 5 items, with an estimated delivery timeframe of 2–5 business days within the U.S.
• Priority Mail: Available for orders of 5–20 items, with an estimated delivery timeframe of 5–7 business days within the U.S.

Delivery timeframes are estimates and may vary due to carrier delays or other circumstances outside of our control.